Returns and Refunds

If you are not fully satisfied with your order, you can return it within 30 days of receiving it, without giving a reason. This applies to individuals and to business customers alike.

Returns at a glance

• Return period: 30 days from the day you receive the product.
• Who can return: individuals and businesses, with the same rights.
• Condition: unused, complete and in the original packaging. Unsealed products are accepted if they show no signs of use.
• Return shipping: paid by you, unless the product is faulty, damaged or not the one you ordered.
• Refund: to your original payment method (card or PayPal), within 14 days after we receive and check the product.

How to return a product

1. Contact us. Email contact@eassecure.com within 30 days of receiving your order. Include your order number, the products you want to return and, if you like, the reason.
2. Wait for our reply. We will send you the return address and instructions. Our warehouses are in different locations, so please do not send anything back before you hear from us.
3. Pack the product. Put the product, its accessories and its original packaging in a secure parcel. Write your order number on the parcel or put a note inside.
4. Send it back. Use a tracked shipping service and keep your proof of postage until you receive your refund.
5. Get your refund. After we receive and check the product, we refund you to the payment method you used.

Conditions for returns

• The product must be complete, with all accessories, manuals and original packaging.
• We accept products that have been unsealed or opened, as long as they show no signs of use.
• We may refuse a return, or reduce the refund, if the product shows signs of use, damage or missing parts caused after delivery.
• Please check that the product suits your tags or system before you use it. See the compatibility information on each product page, or contact us if you are unsure.

Return shipping costs

You pay the shipping cost of sending the product back. If the product is faulty, damaged in transit or not the one you ordered, we pay the return shipping. In that case, email us with your order number and photos, and we will tell you how to proceed.

Refunds

We refund the price you paid for the product to the same payment method you used for the order, either your card or PayPal. We process the refund within 14 days after we receive the returned product and check it. How soon the money appears in your account then depends on your bank or PayPal.

Delivery on our orders is free, so there is no delivery cost to refund.

Cancelling an order before it ships

If your order has not shipped yet, write to contact@eassecure.com as soon as possible and we will cancel it and refund you in full. If your country is subject to a temporary delivery restriction, or if import taxes may apply to your parcel, we will contact you before we ship and refund you at once if you decide not to continue.

Faulty products and warranty

All our products come with a 2-year warranty, which we honor ourselves. If a product stops working or has a defect, you do not need to return it under the 30-day policy. Contact us and we will replace it or repair it if it is covered by the warranty. See our Terms and Conditions of Use for the full warranty conditions.

Your statutory rights

If you live in the European Union and bought as a consumer, you also have the legal right to withdraw from your order within 14 days. Our 30-day return period is in addition to that right and does not limit it, and none of this affects your rights under the consumer protection law of your country.

Frequently asked questions

How long do I have to return a product?

You have 30 days from the day you receive it.

Can I return a product I have already opened?

Yes, as long as it shows no signs of use and is complete, with its accessories and original packaging.

Who pays for the return shipping?

You do, unless the product is faulty, damaged or not the one you ordered. In that case, we pay.

Can businesses return products too?

Yes. Business customers have the same return and warranty rights as individuals.

When will I get my money back?

We refund you within 14 days after we receive and check the returned product. The refund goes to your original payment method, card or PayPal.

The product I received does not work. What should I do?

Email us with your order number and photos or a short video of the problem. If it is covered by the 2-year warranty, we replace it or repair it.

Need help with a return?

Write to contact@eassecure.com or use our contact form, and include your order number so we can help you faster.